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Terms & Conditions

Conditions

Realization of the agreement

After you have entered your personal details and have clicked on OK, a binding agreement has been set up in regard to your order and the products in the shopping basket.

Reclamations

Orders can be cancelled within the indicated time without giving a reason. You must give us a written notice via e-mail about when you are able to return the products in their original packaging.

Unstamped return shipments or return shipments without sufficient postage will be refused.

The postage will be reimbursed and transferred to your account by return of post. If the products are damaged or used, we will charge you with a certain amount. You can prevent this if you only test the products as you would also do this in the store, and return them unused in their original package.

The costs of the return shipment are for our account if you have ordered for over €120,-.

Excluded for return shipments

Products which have been made according to specifications of the customer, which have been unambiguously adapted to the personal needs of the customer or products which are not suitable for return shipment on the basis of their nature are not suitable for return shipment.

Payments

The payment must be, unless otherwise agreed in writing, credited to our bank account within 5 days after the invoice date. If the customer did not pay the invoice within those 5 days, the monthly statutory interest over the remaining amount will be due, where a commenced month will be regarded as a full one. If a reminder must be sent, administration costs of €17,95  will be due.

If the customer has not paid the amount within the deadline, and has proceeded to collection, the customer is obliged to pay the costs which come with the collection to Jana Cosmetics.

Price changes and typo’s are with reservation. If this is the case, we will contact you as soon as possible.

Property preservation

Jana Cosmetics will remain owner of the products until full payment, including the reimbursements of all costs and interests have taken place, also from earlier and later shipments and the performed services and damage claims for failure to comply.

Drawn in Valkenburg on 23 November 2006

Questions? Call us: (043) 60 80 112

 

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