COMPLAINTS PROCEDURE

We recommend that you first report complaints to us by emailing info@jana.nl or calling (043) - 60 80 112.

If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur.

Since February 15, 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr .

If your complaint is not yet being dealt with elsewhere, you are free to deposit your complaint via the European Union platform.